COVERMYMEDS PRIVACY POLICY

CoverMyMeds LLC ("CoverMyMeds") is a limited liability company organized under the laws of the State of Ohio, in which CoverMyMeds has its headquarters. The servers that host this website are located in the United States, and any personal details you provide to us will be processed by CoverMyMeds in the United States. By using this website, you agree that the laws of the State of Ohio, without regard to its conflict of laws principles, will govern all matters between you and CoverMyMeds with respect to your use of this website.

This document is CoverMyMeds' privacy policy ("Privacy Policy"). Our intent is to collect and share only the minimum necessary amount of information about you and/or your patients to conduct business valuable to you as a user of covermymeds.com. If, after reviewing this document, you have questions, please contact us at privacymatters@covermymeds.com or at the physical address listed at the end of this privacy policy.

PLEASE NOTE: Your continued use of covermymeds.com (the "website") constitutes your approval of and agreement to this Privacy Policy. Also, please bear in mind that use of this website is governed by the Terms of Service posted on the website.

ALSO, PLEASE NOTE: Any capitalized terms used but not specifically defined in this policy have the same meanings as in the federal Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act, and their implementing regulations, as amended from time to time (collectively, referred to as "HIPAA"). For the sake of convenience, this Policy refers to your information and your patients' information collectively as "your information."

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

In general, you can visit covermymeds.com without telling us who you are or revealing any personal information about yourself or your patients. However, in order to activate the service provided by CoverMyMeds and use the application we provide, you may need to register on our website, and in connection with the registration process and your use of the application, we will collect personal information about you. The personal information we collect about you consists primarily of demographic information, such as your name, affiliation, email address, telephone number, identification number (such as NPI or NABP/NCPDP number), your role in the prior authorization process, and contact information for other Health Care Providers with whom you work and share patient information, so that we may streamline data entry for you. We only collect this personal information if you voluntarily submit it to us when you register for and use the application and the service we provide. Your login password is encrypted and not stored in "plain text" that can be seen.

From time to time we may also conduct surveys where we will collect your answers, ideas, and preferences if you elect to participate in the surveys. We may also collect non-personally identifiable information through the use of "cookies." For more details about this type of data collection, please refer to the section below on how we collect information.

To protect your security and privacy, we require that you, as the registrant, enter the personal information that you provide to us and that the information be current, complete, and accurate, although CoverMyMeds disclaims any legal duty to verify the accuracy of any personal data that you provide to us. You are free to access the personal information we have on file by contacting us by email at privacymatters@covermymeds.com. In addition, at any time you can update your information or delete your account in the Preferences tab after you log in or request that we modify or delete your personal information by sending an email to us at privacymatters@covermymeds.com with the words "UPDATE MY INFORMATION" in the subject line. Please note, however, that information that is updated or deleted may be retained by CoverMyMeds due to technical requirements such as caching or to preserve audit logs.

Also, please be aware that, to protect your security and privacy, CoverMyMeds will take reasonable steps to verify your identity prior to making changes to your personal information.

WHAT INFORMATION DO WE COLLECT ABOUT PATIENTS?

Through use of the website, we collect information about your patients, including patient name, address, demographics, diagnosis and/or medical condition, treatment/medical history (including prescription medications), health insurance information, and/or financial or other relevant information, as necessary to submit coverage determination requests. The information we collect includes "Protected Health Information," as defined HIPAA. Your submission - and CoverMyMeds collection - of patient information is governed by the Terms of Service posted on this website.

HOW DO WE COLLECT INFORMATION?

As described above, you provide identifiable information about you and your patients. Information that you provide to us is stored on our servers for later retrieval and use with the covermymeds.com application.

Information can be collected by CoverMyMeds through the CoverMyMeds website, by submission of pharmacy claims through a claim adjudication system, or by proactively identifying rejected claims and starting the prior authorization process on a user's behalf. These services are only performed for users that wish to have them performed, either through the Terms of Service available at covermymeds.com, or by initiating the process by submitting a claim to our BIN number.

Cookies are required for use of the covermymeds.com application. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive.

We may use cookies to collect general, non-personal, statistical information about the use of the website, such as how many visitors visit a specific page, how long they stay on that page, the sequence of pages accessed, and which hyperlinks, if any, they "click" on. We may also use cookies for purposes of identification of your computer when you revisit our website and to recall your authentication information.

Depending on the type of browser you are using, your browser may be set to alert you of cookies. You do not have to accept all cookies sent to you by this website; however, depending on the particular cookie you reject, you may not be able to use some of the features of this website.

HOW DO WE USE INFORMATION?

We use your username and password for purposes of authentication and security.

We use your information for Treatment, Payment and/or Health Care Operations purposes. Generally, CoverMyMeds' service can be used to coordinate the submission of coverage determination forms and to share this information with other Health Care Providers. Sharing or disclosure to other providers is initiated by you, the user, not by CoverMyMeds. Also, we may process your information to Standard or Non-Standard Data Elements, to be used by health plans and other third party payers to make coverage determinations. And, we may use information from you and our other users in an aggregated, de-identified fashion (as specified by HIPAA) for business research and analysis reasons, such as trend identification and performance enhancements. This information is blended with information from other users and is not linked to any particular individual. For example, information collected on the ways you and other Health Care Providers use our online tool is blended with other user data to improve the functionality, speed, convenience, and overall value of the CoverMyMeds services. Information collected in responses to survey questions you answer may also be aggregated and used to improve the CoverMyMeds services or for research and development purposes associated with, for example, new products or published studies.

Through covermymeds.com, you may choose to access a simple patient portal that will allow your patients to access the prior authorization forms you have created for them. The portal will also allow your patients to follow-up directly with you (or another health care provider) to ensure the request forms are submitted to the health plan.

You may also want to take advantage of our text messaging service available at covermymeds.com. This service provides patients instructions for how they can participate in the CoverMyMeds process. These text messages are only sent to your patients at your request.

We will not contact any patients whose information we have collected from you in connection with your use of the covermymeds.com application, unless you have requested patient interaction.

You can delete your registered account with covermymeds.com at any time. Such deletion will take effect immediately, rendering your account inaccessible; however, our system maintains the record of your account for audit purposes, and we may maintain backup copies of your information for legal and compliance purposes.

Individual coverage determination requests can be deleted. Note that if you delete a request, it can no longer be viewed by you. However, copies of all coverage determinations are maintained by CoverMyMeds for legal and compliance purposes and may be viewed by another Health Care Provider with access to the Request ID, the patient's last name, and the patient's date of birth.

WHAT INFORMATION IS DISCLOSED AND/OR SHARED WITH THIRD PARTIES?

We do not sell, rent, or share your information (identified or de-identified) with parties who are not affiliated with CoverMyMeds, except in rare situations when we believe we are permitted or required to do so by law.

We may share the personal information you provide to us with trusted companies we have hired to provide services for us, such as hosting our servers and collecting and processing information on our behalf. These companies -- our vendors -- are contractually bound to use personal information that we share with them only to perform the services we have hired them to provide and to maintain reasonable security procedures and practices to protect such personal information.

We may share de-identified information you provide with our clients or prospective clients -- pharmaceutical manufacturers -- who use this data to understand how our service is performing to make prior authorization easier to submit, and to improve their efforts at promoting our services to other Health Care Providers. We do not share any Protected Health Information (PHI) with our clients, nor do we share individually identifying information about you or other users. Demographic information about our users is limited to user type, a numeric ID, and a zipcode/state, but does not include provider name or practice name.

We may also collect and group demographic and preferences information, responses to surveys and other personal information that we collect from you into an aggregated, non-personally identifiable form for disclosure to our clients, existing or potential business partners, affiliates, sponsors or other third parties. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the website. Other non-personally identifiable information that is collected through our use of "cookies" may be disclosed to our clients, existing or potential business partners, affiliates, sponsors or other third parties, but this aggregated data will in no way personally identify you or any other visitors to the website.

In some special circumstances, we may be required to share your information with third parties. For example, it is sometimes necessary to share general or personally identifiable information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service, or as otherwise required by law. We reserve the right to share your information with third parties in such instances without first obtaining your consent.

Also, we may transfer information about you if CoverMyMeds LLC or covermymeds.com is acquired by or merged with another company, or in the event that CoverMyMeds files for bankruptcy. In such event, CoverMyMeds will notify you before information about you is transferred and becomes subject to another company's privacy policy.

LINKS TO OTHER SITES

On covermymeds.com, we may provide links to other websites believed helpful to users of the application. For example, we may provide a link to a prescription drug company's website which contains their drug's Prescribing Information. When you click such a link on our site, you will be leaving covermymeds.com. Please be aware that the privacy policy of any third party sites you visit through links provided on this website, if any, may differ from the privacy policy of CoverMyMeds. Therefore, you should consult the other sites' privacy policies, as we have no control over information that is submitted to, or collected or used by, these third parties.

HOW DO WE STORE DATA AND MAINTAIN ITS INTEGRITY?

CoverMyMeds has internal staff and also uses highly competent third party vendors and hosting partners to provide the hardware, software, networking, storage, security, backup, and related technology required to reliably and safely run covermymeds.com. Although CoverMyMeds owns the code, databases, and all rights to the covermymeds.com application, as between you and CoverMyMeds, you retain rights to the personal and patient data you submit through covermymeds.com. Ownership of website content is further described in our Terms of Service.

HOW IS INFORMATION PROTECTED?

Information you submit to our website is protected in several ways. The most important means is through authentication of your username and password. Second, our "key-sharing" approach to moving information from pharmacy or patient to physician offices (and vice versa) reduces the chance that Protected Health Information can be inadvertently disclosed to unauthorized parties.

All sensitive information that is stored or transmitted by covermymeds.com is protected by 128bit SSL encryption, the same security used when you bank online. In addition, information processing and transfer complies with all health plan and other third party payer rules and HIPAA standards, if the website and CoverMyMeds' service is used in accordance with our Terms of Service. As mentioned earlier, we utilize the competencies of third party vendors and hosting partners to provide physical security and backup of data, and store this equipment at a secured facility designed for such purpose. Despite the security measures employed by CoverMyMeds, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.

HOW OFTEN ARE CHANGES MADE TO THE PRIVACY POLICY?

Changes to our Privacy Policy are infrequent, and as noted earlier, are driven by our goals of collecting and sharing only the minimum amount of information necessary to conduct business in a way that is most valuable to you as a user of covermymeds.com. Nonetheless, we reserve the right to update and/or change our Privacy Policy from time to time without prior notice. In the event that we update or modify this Privacy Policy, we will strive to post such updates or modifications on this website for a period of thirty (30) days following any such modifications, and the last date this Privacy Policy was updated will be indicated as the latest Effective Date at the bottom of this Privacy Policy. Therefore, you are advised to review this Privacy Policy occasionally, or at least every thirty (30) days. Additionally, registered users may receive notice of significant updates to the privacy policy when you log in for the first time after an update is posted to the website and you will be prompted to review the new policy. Thereafter, your continued use of this website shall constitute your acceptance of the modified Privacy Policy. Our current Privacy Policy is available at http://www.covermymeds.com/main/privacy_policy.

HOW CAN I ASK QUESTIONS OR CONTACT COVERMYMEDS?

We are happy to address questions about our Privacy Policy. Please send us your questions to privacymatters@covermymeds.com. Alternatively you may write to us at:

Privacy Matters
CoverMyMeds LLC
130 East Chestnut Street
Columbus, Ohio 43215

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