Your CoverMyMeds account

10 Ingenius Things You Can Do With Your CoverMyMeds Account

Sep 20, 2016  |  Jessica Behrendsen

If you already use CoverMyMeds, then you know our main mission is helping patients get the medication they need to live healthy lives, and you know the solution works. But is your office aware of everything THEY could be doing with their account to save time and money, at no cost whatsoever?

We want to make sure you’re getting the most out of your experience with us, so read on to take full advantage of everything CoverMyMeds has to offer.

1. Submit PA requests for all insurance plans (including Medicaid and Medicare Part D).

Seriously. Every. Single. Plan. It’s made possible because we integrate electronically with plans that represent about 72 percent of U.S. prescription volume, and the rest through our Universal Last Mile service which allows us to connect to any plan using their drug-specific PA forms, while still maintaining an electronic experience for the provider and pharmacy.

2. Utilize CoverMyMeds through EHRs (we’re integrated!)

We understand that the best possible thing for you and your office is keeping things as quick and streamlined as possible. That’s why we’ve integrated with more than 500 EHR systems as well as 80 percent of the pharmacy market.

By integrating with EHRs, we allow for the possibility of prospective PA requests. As soon as a doc lets the system know he’s prescribing a med, we let the doc know it’s going to need a PA. This allows the PA request to be in motion before the patient even gets to the pharmacy.

If the PA need isn’t caught at the point of prescribing, our pharmacy integrations allow for a PA to be initiated in the pharmacy after the claim is rejected, so when it’s sent to the prescriber’s office it’s already halfway ready to be submitted.

Both of these options allow for faster determinations and better patient transparency.

3. Keep patients on therapy with PA renewals.

The last thing anyone wants is to delay patients to therapy. With PA Renewals, you can keep continuity on your member’s medication while automating expiring PA. This also helps lower the possibility that the patient will abandon their medication altogether out of frustration from not being able to get it when they need it.

Here’s how it works: CoverMyMeds will receive notice of an expiring authorization, initiate it directly in our portal and send you a notification to finish the PA and submit to the plan. Done and done.

4. Complete PA requests as a team.

At CoverMyMeds we know how important it is to have fast and easy communication with colleagues. That’s why we’ve made it so you can conveniently share, access and complete PA requests through connected accounts. You’ll receive your own login and password, but with the ability to link to others in your workspace.

This option is GREAT for users who have multiple staff members completing PA requests. By linking accounts, members of your group can not only share PA info, but also prescriber signatures, so any member can complete the request. This way, you can spend less time worrying about logistics, and more time helping patients.

Interested in this feature? Give our support team a call at 866.452.5017 and they’ll get you linked!

5. Verify your physician.

It benefits to be legit.

As soon as you register for a CoverMyMeds account, we’ll verify your physician. This way, when a pharmacy sends over a PA to your office, the process can begin without delay. After you’re verified, once a determination is received, you’ll get an alert about the ePA via email as well as on your dashboard. Didn’t verify upon signing up? No problem. Click “prescribers” at the top of your dashboard to verify.

6. Address books that keep info at the ready.

The whole point of using CoverMyMeds is to save time and reduce administrative waste so you can spend more time with patients. Our handy address book is designed to help you do this, by storing patient and prescriber information for use in future PA requests whenever you’re filling out a form.

The application is simple: As soon as you begin to type, a box will pull from the stored contact information that you can choose to select if it corresponds with the correct patient or prescriber. Additionally, a full list of entries can be retrieved by leaving the fields blank and selecting the gray address book.

A couple clicks and you’ve filled out half the PA. Seriously.

7. Remain 100 percent HIPAA compliant.

It’s the law!

Our system is 100 percent secure and HIPAA compliant 100 PERCENT OF THE TIME. CoverMyMeds deploys a set of policies and procedures together with various safeguards to maintain compliance with the HIPAA Privacy Rule and its regulations.

Need more proof? Many of the largest health care organizations in the U.S. have audited our compliance.

8. Communicate with a PA expert instantly.

No wait time. No phone tree. Just a real person, schooled in the art of all matters prior authorization, at your disposal. Our dedicated support team can be reached Monday through Friday from 8 a.m. to 11 p.m. and Saturday from 8 a.m. to 6 p.m. These people know their stuff, but don’t take our word for it: Watch this video and learn more about our PA experts!

9. Questions answered with our “Click to Chat” feature.

Not in the mood for a phone convo? No worries. Our “Click to Chat” feature connects you directly to the same PA experts without having to make a call. Just type your question into the box on the bottom right corner of the screen and you’ll get a helpful response in minutes!

10. Participate in free weekly webinars.

See for yourself! Let us show you how simple it is to use our electronic solution, and all the incredible things you can do. Every Tuesday and Thursday CoverMyMeds holds informative webinars to walk you through the process, step-by-step. Different users have different needs for their CoverMyMeds accounts, so we also gladly offer customized demos to pinpoint the items that matter most to you and your staff.

If you ever have a question about your account, give our aforementioned support team a call at 866.452.5017 or click to chat!

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