Working at CoverMyMeds

A Day in the Life: Meet Engineering Manager Jan Milosh

November 07, 2019  |  Jenny Rogers

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As CoverMyMeds grows, we’re constantly looking for people with a passion for solving big problems and helping others.

Engineering Manager Jan Milosh is one of these people. Read on to learn how she made a late-career leap into development, her thoughts on CoverMyMeds’ growth and more.

CoverMyMeds: You’ve been with CoverMyMeds for almost five years. As we’ve grown, what’s changed?

Jan Milosh: It feels like we’ve grown up as we’ve grown. In the development space, we’ve built better tooling and processes. I’ve seen many improvements in onboarding, and I’m part of a team that’s working to make it even better. Because we have agile practices in place, and because the people on the ground help make the decisions, we end up with a better product. It’s more bottom-up than top-down here, and I think that’s a big part of our success.

CMM: How did you first hear about CoverMyMeds?

JM: I first heard about CoverMyMeds at Ruby Brigade. Every month someone would announce that CoverMyMeds was hiring. (Editor’s note: We still are!) I got to meet many CoverMyMeds developers there — it’s a very friendly and social group. I was impressed by many of the talks given by CoverMyMeds devs, and I enjoyed hanging out with them at the Rusty Bucket afterwards.

CMM: You started working in development later in your career. Can you tell us more about that journey?

JM: I have a degree in mechanical engineering from The Ohio State University. Out of college, I worked as a research scientist at Battelle. After working for eight years, my first daughter was born, I decided to stay home with her, and then I had another daughter three years later. During that time, we started an engineering consulting business (plus we had rental properties), so I was then self-employed and able to work at home while raising my daughters. While home with the kids, I did a lot of reading about health and nutrition and eventually decided to go back to school to be a physical therapist assistant. After graduation I worked at Morrow County Hospital.

CMM: And where did development work come in?

JM: I hadn’t been at the hospital for very long before I heard rumors that they would be closing the department I was working in and, after about a year, that did happen. No one was laid-off, but several of us became floaters. I figured it was time to think about going back to engineering and gave up my full-time job as a physical therapist assistant and went back to work in the family engineering business. The development work started when I built a website for the business, then found I was more interested in that than engineering. I learned enough to start building custom websites for a few clients, then eventually found a front-end developer job at a small company. After a year, it was time to do something different, and it was a happy coincidence that a couple of CoverMyMeds test engineers announced, at a Girl Develop It meetup, that they were looking for a test engineer.

CMM: You joined CoverMyMeds as a test engineer, and now you’re an engineering manager — walk us through that transition.

JM: I started as a test engineer, then after about two years transitioned to developer. I had been wanting to change roles, but wasn’t sure how to make the switch. My manager encouraged me to just start picking up dev tickets. Eventually, he changed my title to match. In CoverMyMeds’ pharmacy business unit, we’re all responsible for testing now. This June, I transitioned to engineering manager for my team, and have seven direct reports.

CMM: What’s that been like?

JM: I feel like the skills I’ve accumulated throughout my many careers and in my various roles — as a parent, as the owner of a small business, working with patients in a health care setting — they’ve all helped prepare me for this type of leadership. I’m very focused on mentoring and my goal is to help each of my team be their best and have what they need to get there. Four of my team members are either remote or in the Cleveland office, so we occasionally have remote-friendly social activities for team bonding. This makes our work more efficient and enjoyable because we know each other better.

CMM: You began your career in a traditionally male-dominated field, and now you’re working in an area that has a similar reputation. Has that been your experience?

JM: I was the first woman engineer in my department at Battelle, but was fortunate to have several good mentors. Back then, it was intimidating, being a young woman fresh out of school. It’s still challenging being a woman in a male-dominated field, but CoverMyMeds did hire me and help me grow. I’m grateful for the opportunities I’ve had here and now work to provide opportunities for others. Overall, I felt that this was a welcoming environment. People here are amazing; they’re so smart. I feel we’ve been willing to take chances on people, and it’s paid off every time.

CMM: As we continue to grow, what are your hopes for the company?

JM: I think it’s important for us to find even more ways to support our pipeline for all kinds of diversity. And we have a huge opportunity to be a force for good in this community, to build the STEM skills of the kids in Columbus. I’m excited to see how we’ll continue that work.

CMM: Why are you proud to call CoverMyMeds “home”?

JM: I have to emphasize how much I’ve learned from my coworkers here. I love the people that I work with, and I am amazed by how self-motivating everyone is. No one needs to be told to do a good job. No one needs to be told to show up and do the work — they want to do it. It’s hard to imagine working in another setting now. I lucked out, really, when I took the chance on a job here.

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