CoverMyMeds | NantHealth | NaviNet

CoverMyMeds is NantHealth's Preferred Method for Receiving ePA Requests

Frequently Asked Questions

We've put together a series of FAQs, Training Resources and Live Demos to make sure you're getting the most out of your Drug Authorizations experience and are taking full advantage of everything CoverMyMeds has to offer.

What is Drug Authorizations?

NaviNet has partnered with CoverMyMeds to create Drug Authorizations, a HIPAA-compliant solution that allows you to quickly find and submit prior authorization (PA) requests for all medications and all plans, including Medicare Part D and Medicaid.

What is electronic prior authorization (ePA)?

Electronic prior authorization is an electronic process established in the National Council for Prescription Drug Programs (NCPDP) SCRIPT Standard that enables patient and drug-specific PA criteria and a real-time approval for medication PA.

Is Drug Authorizations free for providers?

There is no additional cost for using Drug Authorizations with your NaviNet software. CoverMyMeds remains free for health care providers and pharmacists by partnering with health plans, PBMs and pharmaceutical manufacturers. These organizations support free use for providers because ePA improves efficiency and speed to therapy, factors likely to positively impact medication adherence and improve outcomes.

How does CoverMyMeds keep health care information safe?

We work hard to take every step necessary to protect health-related data. All information transferred to and from CoverMyMeds is encrypted through SSL (Secure Sockets Layer) technology, up to and above the industry standard. Our servers are managed and backed up securely, among other safeguards. Our Terms of Service comply with insurance plan rules, as well as Medicare, Medicaid and HIPAA guidelines.

Your demographic and patient information is protected by our Privacy Policy and only used to help you complete PA requests for your patients. Individually identifying patient data is not shared with any other party, including our clients.

How do I create my Drug Authorizations account?

To get started, log in to your NaviNet portal and click on “Drug Authorizations” under the “workflows” tab. A pop-up will ask you to verify your profile information. Click “Edit,” add your contact information and click “Save and Return to Dashboard.” Once your information is confirmed, you can start submitting PA requests.

Why did I get a fax from a pharmacy with a Key on it?

Most PA requests start at the pharmacy. The pharmacist begins the PA (with nearly all patient and prescriber information pre-populated), but leans on the provider to complete it and send to the plan for a determination.

To complete one of these pharmacy-initiated requests:

  1. Go to your Drug Authorizations page and click “Search by Key”
  2. Enter the key, patient’s last name and date of birth
  3. Click “Enter key”

How do I find the right request for my patient?

CoverMyMeds uses a combination of state, drug and plan information to find the right request for all commercial, Medicare Part D and Medicaid plans.

On your Drug Authorizations page, click the button that reads “Create New...”

  1. Enter the medication name and choose the strength from the drop-down menu.
  2. Enter the patient’s state.
  3. Enter the BIN, PCN and RxGroup number for the patient’s insurance plan, typically found on the front or back of the patient’s insurance card. If you do not have the patient’s current insurance card available, you may enter the plan or PBM name as well.

Note: The BIN, PCN and RxGroup numbers will yield the most accurate results. If more than one form populates, choose the one that best fits the patient’s circumstance.

How will I be notified of determinations for requests?

Once a request has been successfully sent to the plan, all plans will respond to you directly via fax. Integrated plans, representing 80 percent of U.S. prescription volume, will also respond electronically on the website (often within moments).

I received a determination for a request. What are my next steps?

Archiving provides an easy way to organize your PA requests and keep your drug authorizations page up-to-date. You should archive a request when the plan has notified you of a determination.

To archive a request:

  1. Go to your Drug Authorizations page and open the request you want to archive
  2. Click “Archive” on the left side of the page
  3. Choose an outcome of “Approved,” “Denied,” “Not sent to plan” or “Don’t know outcome”

What is a Key?

A key is a six-character alpha-numeric code that identifies one specific request. The Key is located at the top of the page in the blue bar after you open a request.

What is the Renew feature?

The Renew feature dramatically reduces time spent filling out PA requests for returning patients. With the click of a button, you are automatically given the most up-to-date form, with all relevant information from the previous request replicated onto a new one. You can also quickly review patient, prescriber and medical information, and make updates where necessary before sending to the plan.

To use the Renew feature, follow these steps:

  1. Open the request you’d like to renew from your Drug Authorizations page and click “Renew” in the left panel. If renewing an open request, click “More Options” to reveal the “Renew” button. Archived requests will show “Renew” in the left panel without clicking additional buttons.
  2. A pop-up box will appear with information from the previously submitted request. When you are ready to renew the request, click “Create Renewal.”
  3. After the new request appears, review each section and update the information where needed. Click the blue boxes to the right of each section to confirm.
  4. Once each box is checked, click “Send to Plan.”

Need additional support? Download our user guide.

Live Drug Authorizations Webinars

NantHealth and CoverMyMeds Webinars

Learn how easy it is to complete PAs within your Drug Authorizations page for all plans and any medication in this 15-minute session.

Can't make it? Contact us to schedule a personal session.

Support Resources

Need help? Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET


News & Insights

Upcoming Events


March 5 - 9, 2018 | Las Vegas, NV

Venetian – Palazzo – Sands Expo Center

201 Sands Ave, Las Vegas, NV 89169

NCPDP Annual Conference

May 7 - 9, 2018 | Scottsdale, AZ

Westin Kierland Resort and Spa

6902 E. Greenway Parkway Scottsdale, AZ 85254

Be sure to catch CoverMyMeds' Julia Dewey, Manager of Account Strategy & Development, and Express Scripts' Senior Director of Digital Provider Solutions, Rick Klinenberg, as they present on "ePA Leads to Better Patient Health Outcomes" on May 8 at 10 a.m.