Support Center

Tools, Guides, and Resources

We’ve created some quick training videos as helpful guides in the PA submission process. Just click the Training Video link below and select a topic for tips, and other helpful hints. If you have any other questions, feel free to click/download the User’s Guide below, or check out our FAQ section curated by our top Users.

And of course, if you have any other questions, please contact one of the CoverMyMeds team members at 1-866-452-5017

Training Videos

Learn about our system by watching one of our brief training videos.

User’s Guide

Download our User’s Guide (600KB) for a quick reference of our features.

Frequently Asked Questions

Answers to the most frequently asked questions, via our Knowledge Base.

Live Demonstrations

Join one of our live demonstrations, hosted weekly by one of our many PA experts.


Physicians: Wednesdays @ 2pm EST
Pharmacies: Thursdays @ 2pm EST

Live Support Hours

Click the chat box below to speak with one of our qualified customer service representatives.


Mon – Friday: 8:00AM – 11:00PM EST
Saturday: 8:00AM – 3:00PM EST

Contact Us

Don’t be shy, feel free to say “Hi!”


Call us at 866-452-5017
Email us at help@covermymeds.com
Live chat- available on most screens throughout the application.