# OneTrust Cookies Consent Notice start for www.covermymeds.com Why did I not receive a code for my multi-factor authentication?

Why did I not receive a code for my multi-factor authentication?

If you haven't received an authentication code upon log-in, try closing and re-opening your browser. The authentication process is time sensitive for security purposes and may time out in your browser if you have to step away before completing all the steps. If this happens, you may be required to fill out your information a second time. If using phone as your authentication method, be sure you're selecting SMS or phone call as your desired communication (it will default to SMS if no phone number extension is on file).

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