Where should I direct providers to get started?
Is CoverMyMeds free for pharmacies?
Can I receive notifications by fax instead of email?
How can I get my providers engaged?
How does CoverMyMeds find the right request for patients?
I forgot my username and password. How can I retrieve this information (pharmacists)?
Is my pharmacy system vendor integrated? How do I get started?
How will I be notified of determinations for requests (for pharmacists)?
Do I have to be at my office to access CoverMyMeds?
Is CoverMyMeds secure if I access my account remotely?
What should I do if a new employee is taking over my PA responsibilities?
Does CoverMyMeds integrate with my EHR?
I do not see my EHR listed as integrated. How do I request integration?
I received a determination for a request. What are my next steps?
Why do I need to verify my prescribers?
Is it possible to use one account to complete PA requests for multiple prescribers?
I forgot my username and password. How can I retrieve this information (providers)?
What is the advantage of EHR integration?
How do I find the right request for my patient?
Is CoverMyMeds free for providers?
How will I be notified of determinations for requests (for providers)?
Why did I get a fax from a pharmacy with a Key on it?
How often will I be required to provide multi-factor authentication?
What is multi-factor authentication and why is it required?
What is electronic prior authorization (ePA)?
How can I change which factor (email or phone) I use for multi-factor authentication?
Why did I not receive a code for my multi-factor authentication?
How does CoverMyMeds keep healthcare information safe?
How do you work with McKesson?
Does CoverMyMeds keep me compliant with my state’s ePA legislation?
How does CoverMyMeds keep healthcare information safe?
Does CoverMyMeds keep me compliant with my state’s ePA legislation?
What is multi-factor authentication and why is it required?
Why did I not receive a code for my multi-factor authentication?
How can I change which factor (email or phone) I use for multi-factor authentication?
How often will I be required to provide multi-factor authentication?

Live Support
Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET