How will I be notified of determinations for requests (for pharmacists)?
Once the request has been successfully sent to the plan, all plans will respond to the prescriber directly via fax. Integrated plans, representing 94% of U.S. prescription volume, will also respond electronically (often within moments). An email with the determination will be sent to you after the prescriber archives the request.
Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET