A key is an eight-character alpha-numeric code that is created to identify the PA request you initiated in the pharmacy. The key is located at the top of the page in the blue bar after you open a request.
Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET