How will I be notified of determinations for requests (for providers)?
Once the request has been successfully sent to the plan, all plans will respond to you directly via fax. Integrated plans, representing 94% of U.S. prescription volume, will also respond electronically on the website (often within moments) and via email as well.
Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET