How will I be notified of determinations for requests (for providers)?

Once the request has been successfully sent to the plan, all plans will respond to you directly via fax. Integrated plans, representing 80 percent of U.S. prescription volume, will also respond electronically on the website (often within moments) and via email as well.

Live Support

Need help? Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET