What is the Renew feature?

The Renew feature dramatically reduces time spent filling out PA requests for returning patients. With the click of a button, you are automatically given the most current request, with all relevant information from the previous request replicated onto a new one. You can also quickly review patient, prescriber and medical information, and make updates where necessary before sending to the plan.

To use the Renew feature, follow these steps:

  1. Open the request you’d like to renew from the “Search” tab of your Dashboard and click “Renew” in the left panel, then click “Create Renewal.”
  2. After the new request appears, review each section and update the information where needed. Click the blue boxes to the right of each section to confirm.
  3. After checking each box, click “Send to Plan.”

Live Support

Need help? Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET

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