As PA responsibilities shift in the office, there are two ways to transition the new employee into the workflow.
Option 1: If you deem it acceptable for the new employee to have access to the protected health information (PHI) contained in the account, you may update the contact details of the existing account. To do this, follow these steps:
Option 2: If you do not want to give the new employee access to the PHI contained in the old account, have them create a new account and verify the prescribers that they will be completing PA requests for.
Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 11 p.m. ET and Saturday 8 a.m. - 6 p.m. ET