Privacy Notice - CoverMyMeds

Last Update: July 1, 2023

At CoverMyMeds LLC (“CoverMyMeds”, “our”, “us”, or “we”), we value the trust that health plans or payers, healthcare providers, pharmacies, patients, and pharmaceutical or drug manufacturers place in us to appropriately use and protect personal information.

This Privacy Notice applies to our use of personal information we collect in connection with the use of our site, technology integrations, or in the ordinary course of business. It also informs how CoverMyMeds will use, share, and protect personal information about you. By using the site or providing personal information, you accept the privacy practices in this Privacy Notice.

Please read this Privacy Notice in full to understand our privacy practices before using the site or submitting any personal information.

Scope

This Privacy Notice applies to CoverMyMeds www.covermymeds.com and our use of personal information we collect in connection with your use of the site.
The Privacy Notice does not apply to:

  • CoverMyMeds affiliates and subsidiaries that may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice.

  • CoverMyMeds business partners, ad networks and other third parties that may have their own websites and services with separate privacy practices.

We encourage you to read the privacy notices of all websites and applications that you visit and understand their privacy practices.

Personal Information We Collect

In connection with your use of our site, we may collect personal information about you. The personal information we collect may include, but is not limited to:

  • First name, last name

  • Business telephone number (office, cell, fax, etc.), business email address

  • Occupation/title, other professional and employment information

  • User’s browser type, user’s operating system, device identification number/serial number (such as for mobile phone, tablet, or computer), device/user activity (such as login-logout info, sites/pages visited, number of visits, click stream, navigation, beacon signal hits, errors, crash rate, or other user activities), marketing preference such as text message or email notification and frequency, IP address, Geo-location/GPS information

  • Information you provide directly to us:

    • When you use the site.

    • When you use offline features related to site, such as communicating with us by phone, e-mail, or in person.

    • When you interact with us in the ordinary course of business.

    • Information about you that you share or make visible on the Internet.

Where permissible, we may combine such information with information we already have about you.

Personal information may be aggregated with other information that may not be considered personal information. If we combine your non-personal information with personal information, the combined information will be treated as personal information.

Tracking Technologies We Use

We use various technologies to collect personal information. These technologies include the following:

Cookies

We, and our subsidiaries, business partners, marketing partners, affiliates, or other vendors may use cookies. Cookies uniquely identify the device or user account you use for this site. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our site. However, rejecting cookies may limit your ability to use some parts of our site.

Geo-location Services

When you allow us to track your location, we may collect information about your location for event promotion or other local efforts that are relevant to the potential users in a specific place. We use various technologies to determine location, such as sensor data from your device that may provide information on nearby Wi-Fi access points and cell towers.

Other Tracking Technologies

  • We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers may also use technologies such as local shared objects (flash cookies), web beacons, scripts and tags.

  • We also use local storage (example: HTML5) to collect and store content information and preferences. Our third-party partners who provide certain features or display advertising on our site may do the same. Your browser may offer tools for removing HTML5 local storage.

These tracking technologies are used :

  • To analyze trends;

  • To identify usage trends of user’s email client or text messaging;

  • To perform diagnostic services such as error reporting in order to improve the site or service;

  • To perform data analysis and audits; and

  • To track a user’s movement through our platforms. We may receive reports based on the use of tracking technologies on an individual as well as aggregated basis.

If the tracking information we collect is considered individually identifiable information, the data is treated as Protected Health Information (‘‘PHI’’) under the Health Insurance Portability and Accountability Act (‘‘HIPAA’’). Use and disclosure of such data will comply with HIPAA’s Privacy and Security rule.

How We Respond to “Do Not Track” Signals

Some web browsers have a ‘‘Do Not Track’’ feature. This feature allows you to tell websites you visit that you do not want your online activity tracked over time and across websites. You may adjust these preferences at any time by adjusting your cookie settings and/or individual browser’s settings.

How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

  • Data analytics services

  • Error detection and debugging

  • Managed services and reporting

  • Marketing notices, newsletter, or communications via email, fax, mail, mobile badge notifications, or text message

We may also use the information collected for the following purposes:

  • Surveys

    • If you participate in surveys, we will request certain personal information from you. Participation in these surveys is completely voluntary and you have a choice whether to disclose this information. We may use a third-party service provider to conduct these surveys. We will not share the personal information you provide through a contest with other third parties unless we give you prior notice and choice.

  • Advertising

    • We may partner with a third-party to manage our advertising. Our third- party partner may use cookies and other technologies to gather information about your activities to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note that this does not opt you out from being served non-specific ads. You may continue to receive generic ads.

  • Newsletters

    • Where permitted in our legitimate interest, or with your prior consent where required by law, we will use your name and email address to send our newsletter.

How We Share Personal Information Collected

  • CoverMyMeds does not sell your personal information to third parties.

  • We may provide your personal information to third parties that provide services to help us with our business activities. These business activities include: advertising services, marketing notices, newsletter, or communications via email, fax, mail, text message, marketing initiatives via surveys, and research activities, personalized user service or customized site-content based user preferences and reporting or data analytics services. These companies are authorized to use personal information about you only as necessary to provide these services to us.

  • CoverMyMeds may also need to share information with companies, organizations or individuals outside of CoverMyMeds if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

  • Meet applicable laws, regulations, legal processes, or enforceable governmental requests

  • Enforce applicable Terms of Service, including investigation of potential violations

  • Detect, prevent, or otherwise address fraud, security or technical issues

  • Protect against harm to the rights, property or safety of our users, CoverMyMeds, or the public as required or permitted by law

  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of CoverMyMeds assets.

Your Choices

You can limit the personal information you disclose to us by choosing not to provide it within the site or by failing to provide information through any offline features or in the ordinary course of business.

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails.

Access to Personal Information

As a CoverMyMeds portal user, you can directly view, edit, or delete information about you through your profile settings. If this option is not available, you may send a request via the Support chat window.

Retention

We will retain your personal information as long as you use the site, your account is active, as necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

Health Insurance Portability and Accountability Act (‘‘HIPAA’’)

As a key provider of services and technology to the healthcare industry, CoverMyMeds has implemented programs to address the privacy and security requirements of HIPAA.

To the extent that we are functioning as a HIPAA Covered Entity, a Notice of Privacy Practices will be made available to you.

How We Protect Your Information

We protect the information we collect with appropriate physical, electronic and administrative safeguards. We only allow our employees, contractors, and agents to access personal information if they need access to perform services on CoverMyMeds’s behalf. They are also subject to confidentiality obligations.

Any sensitive personal information (e.g., credit / debit card number) is transmitted in an encrypted form using SSL encryption. Even though we have security safeguards, it is impossible to guarantee 100% security. If you have any questions about security or believe that your interactions with us are no longer secure (for example, you feel that your account with us has been compromised), you must immediately notify us by contacting CoverMyMeds at privacy@coverymymeds.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Updates may describe new features, products or services. Updates may also describe changes in how we use your personal information or to your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected. Since we may make changes, we recommend that you read the current version of this Privacy Notice from time to time. If we make changes to this notice, we will update the “Last Update Date” at the beginning of this notice.

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at: privacy@coverymymeds.com.

You may also write to us at:

CoverMyMeds LLC ATTN: Privacy Officer (Privacy Notice, CoverMyMeds) 2 National Data Plaza NE, 3rd Floor Atlanta, GA 30329