PA forms and other forms and services made available to users are configured to collect only the minimum necessary amount of information that the payer organization or regulatory entity which created the form requested. A portal user must submit PHI in order to utilize services available on this website. Other health care providers will receive and use PHI a portal user submits in order to facilitate the provision of services on this website. If a portal user: i) uploads attachments containing additional PHI or other information, ii) enters additional PHI or other user information into forms, data fields or other areas on the website, or iii) emails or faxes PHI or other information to us, it is deemed by CoverMyMeds to be necessary for such services. CoverMyMeds does not advise, evaluate or contribute patient information or any other medical or clinical content. CoverMyMeds does not contact or otherwise interact with individuals (patients) without first obtaining required consents.
Information collected by us is not sold, rented, or shared with parties who are not affiliated with CoverMyMeds, unless we are permitted or required to do so by law. In order to provide any website services, we may need to share information with third party service providers that host our servers or provide other functions essential to providing services. Portal user information may also be shared with software providers like pharmacy dispensing systems or Electronic Health Record systems in connection with any website services. Information is not shared until a confidentiality agreement, BAA or other arrangement is signed between that third party and CoverMyMeds.
We may use aggregated, de-identified or anonymized information from you, our other portal users, and visitors for business purposes such as trend identification, system or service performance evaluation and improvements. We may share aggregated, de-identified, or anonymized information you provide with current or prospective clients, which include plans, PBMs and pharmaceutical manufacturers, to demonstrate the effectiveness of programs offered by the website. PHI is not shared with clients who do not perform a Payment, Treatment or Operation service as defined in HIPAA. We share limited demographic information about you and other portal users to our clients, including type of user, a numeric ID, and zip code/state, but we do not share your name, practice name, or employer.
In some special circumstances, we may be required by law to share your information without aggregating, de-identifying or anonymizing it in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, contractual violations, or as otherwise required by law. We reserve the right to share your information with third parties in such instances without first obtaining your consent.